The commission disclosed at a one-day workshop for journalists in Lagos that pension assets witnessed an increase of N1.77 trillion in the first half of 2023, growing from N14.99 trillion in December 2022 to N16.76 trillion by the end of June 2023.

Aisha Dahir-Umar, the Director-General of the commission, also highlighted that the number of pension scheme members grew by 146,920 new contributors, surging from 9.86 million members at the end of 2022 to over 10 million members as of June 2023.
The workshop's theme was "Transforming Service Delivery in the Pension Industry: Strategies for Improving Efficiency and Customer Satisfaction."
In her opening remarks, Aisha Dahir-Umar stated that the workshop aimed to enhance journalists' understanding of the Contributory Pension Scheme (CPS) and its impact on contributors and retirees. It also provided an opportunity to engage with the media and discuss developments shaping Nigeria's pension landscape.

She emphasized that PenCom's proactive regulatory approach has strengthened the oversight and governance of pension funds, promoting transparency, accountability, and safeguarding the interests of pension contributors. This has contributed to the substantial increase in pension assets and the growing number of pension scheme members.
The CPS ensures that both public and private sector workers can build retirement savings over their working lives, providing financial security during their retirement years.

During the conference, three papers were presented, focusing on crucial aspects of the commission's pension system's service delivery. The first paper, titled "Enhancing Customer Service in the Pension Industry: PenCom's New Strategic Plan," highlighted the Commission's latest initiatives to improve customer service. It included the creation of the Consumer Protection Department (CPD) to prioritize service delivery and provide Retirement Savings Account holders with the care and attention they deserve.
The second paper presented at the workshop was titled "Strengthening Regulatory Oversight for Enhanced Service Delivery in the Pension Industry." It delved into how the commission's regulatory measures can effectively enhance the quality of services offered in the pension sector. Regulatory oversight plays a crucial role in upholding transparency, fairness, and efficiency, which are fundamental pillars of our pension system."
The third paper, presented by the Pension Fund Operators Association of Nigeria (PenOp), focused on "Improving Accessibility and Service Delivery in Retired Saving Account (RSA) Mortgage Financing." The paper explored essential aspects of mortgage financing and addressed strategies to enhance accessibility and service delivery in this area.