Uber, the ride-hailing app, has introduced a new feature called "emergency in-app support" for drivers and riders in Nigeria. This service has been launched in partnership with Sety.
During a press briefing held in Lagos, Tope Akinwumi, the Country Manager for Uber in Nigeria, emphasized the significance of safety as a top priority for the company. He highlighted that Uber has consistently made substantial investments in technology and other measures to ensure the safety of both drivers and riders on the platform.

Akinwumi stated, "Safety is a fundamental aspect of our operations at Uber. We have continuously invested in technology and various initiatives to enhance the safety of drivers and riders on our platform." He further emphasized that Uber is committed to prioritizing safety and continually seeking ways to improve safety measures on the platform.
"We are not only dedicated to facilitating convenient transportation from one point to another, but we are also determined to be at the forefront of safety innovation. By leveraging new technologies, we aim to enhance safety standards for all riders and drivers using our platform," stated the spokesperson.
Nnamdi Melie, the Chief Executive Officer of Sety, also expressed pride in partnering with Uber in Nigeria to provide riders and drivers with their on-trip emergency response service.
"Our partnership with Uber highlights our mutual dedication to prioritizing and utilizing digital technology to elevate the safety of our customers and partners. This collaboration is aimed at ensuring the overall well-being of all Nigerians," emphasized the spokesperson.

The company also revealed its plans to introduce audio recording functionality in Nigeria.
Uber stated that the audio recording feature, which will soon be available in the country, will enable riders and drivers to record and share audio of their trips as evidence in the event of a safety incident. This addition to the app is a response to feedback received from drivers during roundtable sessions, where they expressed a need for such a feature.
Uber further mentioned that the opt-in audio recording feature has already been successfully implemented in South Africa. During the pilot period, more than 3,400 drivers and 80,000 riders in South Africa opted to use the feature. Uber believes that this audio recording feature will enhance the overall quality of evidence collected regarding reported safety incidents from both riders and drivers.